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FAQs

Where do you deliver to? 

We deliver to Sydney CBD and surrounding suburbs. 

What are your delivery times? 

We deliver Monday to Friday between the hours of 9.30am to 5.30pm. If you need to specify a delivery time, we will try our best to accommodate and will be in contact with you to confirm if possible. 

Do you do same day delivery? 

Unfortunately, we do not offer same day delivery through our online store. Please call us in store on 02 9360 6226 before 11.30am for same day delivery. 

Can I pick up my online purchase in-store instead of paying the delivery fee? 

Yes! If you would like to pick up your purchase, you can do so from our Woolloomooloo store (open 7 days). All you have to do is select the pick up option at check out and someone from our team will be in contact with you to confirm.

If you would like to pick up your purchase from our store over the weekend, that's fine too, just make a note in the notes section and select the nearest week day on the calendar and we'll be in touch to confirm your pickup.  

Want a custom order? 

Please contact us on hello@petalmetsugar.com.au to discuss your needs and we'll do our best to help you. 

Looking for a birthday cake? 

We can help you! Head over here to check out the menu. 

Got more questions? 

Please don't hesitate to contact us on hello@petalmetsugar.com.au